Banks Brilliance!

In the past few years, not many would have ever thought anyone would call the banks brilliant but an experience I had today warrants such praise.

As visually impaired individuals, we often are discussing inaccessible products or services. But this morning when a package arrived from my bank, I was initially confused, then unsure and now extremely pleased and happy that a international bank would do what they have without being pushed into it by advocacy groups or implement the accessibility as an after thought.

I’ve been with HSBC since I was fourteen and in high school. I’ve always been pleased with the accessibility I have had with them. My letters and statements always having been in braille, the level of security they offer amongst the highest and overall, a good service has been experienced for me, so far.

I’ve used their telephone banking service for years and in the past few years their internet banking service which I’ve found to be incredibly accessible.

So when my peculiar package arrived this morning, which I was not expecting as I clearly didn’t really read the last letter they had sent to me, I was confused what it was for and was pretty sure it wouldn’t be accessible.

I opened a box containing a braille letter and braille instructions and a keypad that looks like the keypads we pay on our cards in stores, minus the car d slot. There was some headphones and I was truly baffled.

On a quick glance, I realised it was about security and as I said, if I’d read the previous letter, I probably would have had a better understanding of what this cool device would do.

Sitting down reading the instructions I learnt it was a security key which enhances the level of security of your online banking. Every thirty days or so, it’ll give you a code to enter and it is generated by the security key, or the cool key pad thing. So, you can imagine my scepticism. They’ve given me a device, which will generate a code and I have to read this code to access my online banking. Great, I thought, more inaccessibility. At this point, I joked that they had sent me accessible instructions for an inaccessible device. Boy, was I to be proven wrong.

I soon learnt that the regular customers have these security keys issued but their keys are the size of a credit card and I had noticed a speaker on the rear of the unit so maybe, did I dare to believe it true?

Further reading demonstrated that not only did this cool device speak but the instructions how to use it, set it up were all clear, concise and accurate. Even the point where you have to insert the security key’s serial number was accessible. Not only was it printed on the unit but it could be accessed through speech on the unit. Crazy right?

But within ten minutes, I’d activated my key, by entering my serial number into my account online and followed the online steps, inputting a random security code and hey presto, my account is now paired with a device that will randomly make me input codes every thirty days to prevent someone hacking into my bank account.

Until this morning, I’d not heard of a security key, and whether you think they’re a good security device or a pure pain in the backside, I’m ecstatic I have one that I can access independently.

New customers started receiving theirs in March of this year, current customers from April onward. So, HSBC get a huge thumbs up from me. They’ve made everyone’s account secure and made it a purely accessible process.

Part of me hopes that these devices can lead to further access to cash machines somehow. I’m impressed HSBC, it has to be said. If you can make all cash machines accessible to the blind, I’ll be incredibly thankful. Thank you for not making your blind and visually impaired customers an after thought.

Speed, volume can all be changed and it auto turns off after about a thirty-second standby.

If anyone else’s bank has done this, let us know. I’m lost for words how I appreciate what they have done. They didn’t just send me a regular security key, they thought about it, put it in place and all within the same timeline as all their customers.

So no matter what you may think about the banks and the economy of today, you have to give HSBC some credit that they’ve achieved this in the same time frame for all their customers in a perfectly easy, accessible way. Great job! Brilliant!!!

Marie

I am 29 and feel like I have more blogs than I care to think about. That's where Life without sight has come into it. I finally have grown up and stepped into the hosting world. Lets see how this goes :)

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